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Director of Studies (Service Manager) Position at Adult Language School in Ulaanbaatar, Mongolia

Gold Star TEFL Recruitment
Job Description

Director of Studies (Service Manager) Position at Adult Language School in Ulaanbaatar, Mongolia

Director of Studies (Service Manager) Position at Adult Language School in Ulaanbaatar, Mongolia

Reference # WSMODE12C 
Position: Director of Studies (Service Manager) at Adult Language School 
Location: Ulaanbaatar, Mongolia
Start date: February 2019
Our website:


The Job

Our Adult Language School is now holding interviews for a dedicated Director of Studies (known as Service Manager) at our adult language school in Mongolia. As Service Manager, you report to the Centre Director and assume overall responsibility for the delivery of service and educational experience for the students in your center. In essence, you are the ambassador and leader of educational excellence in your center.

You'll be responsible for leading and managing the service team comprised of teachers, personal tutors and receptionists, ensuring that they all provide a consistent premium experience to your students. This ultimately leads to the strengthening of the our school brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current students.

As the figure responsible for your students' educational success and satisfaction throughout their course, you spend much of your time overseeing each function¡¦s activities, according to Standard Operating Procedures and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.

This is a unique and enriching opportunity that will require absolute passion as you coach and train your team to contribute towards changing student's future.

The Schools

Our Adult Language School is the leading language provider for adult students globally. We have been learning partners to over 2 million people, and have been passionate about teaching English for over 40 years. Our method is proven and aligned to the Common European Framework of Reference for Languages, the global standard for language acquisition and education. We have a current enrolment of 190,000 students.

We have over 450 learning centres in 30 different countries across the globe. Our centres offer a near immersion experience and a unique Blended Learning Method to help each student reach their full potential.

The Students

Students are typically 20 to 35 year old professionals, well-educated and from a wide variety of backgrounds. They are motivated to learn English and recognise it as a skill essential for their career development. Levels range from beginner right through to advanced and all students are clearly placement tested to ensure they are studying alongside students of the same abilities.

The City Ulaanbaatar, Mongolia

Ulaanbaatar is the capital of Mongolia. It's in the Tuul River valley, bordering the Bogd Khan Uul National Park. Originally a nomadic Buddhist center, it became a permanent site in the 18th century. Soviet control in the 20th century led to a religious purge. Soviet-era buildings, museums within surviving monasteries, and a vibrant conjunction of traditional and 21st-century lifestyles typify the modern city.


Main Responsibilities
o Maximum 40 hour work week with 10 hours per week teaching
o Lead the service team and ensure they deliver a premium educational experience to students
o Create an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life
o Manage day-to-day service and guarantee smooth operations
o Recruit, train and develop teaching staff
o Partner with the Center Director to create a strong partnership between the service team and sales team, to ensure a premium student educational experience and achievement of internal sales targets
o Work with human resources to ensure people development strategies to support continuous development, retention and premium results are in place
o Track, analyse and report Center Service performance and providing solutions for improvement areas
o Ensure that student satisfaction and learning levels exceed expected benchmarks
o Drive in-center community by managing a monthly Social Club Calendar
o Implement new products and systems when required 

o Competitive salary
o Accommodation provided
o Flight allowance provided
o Inpatient insurance coverage
o On-going training and professional development
o Work visa and residence permits provided 
o Career development opportunities 

o Native English speaker from UK, USA, Canada, Australia, New Zealand, Ireland or South Africa
o Non-native speakers with fluent English and a clear accent can be considered
o Bachelor's degree
o CELTA certificate or 120 hour in-house TEFL (100% classroom based, no online blending course) 
o Teaching experience of at least 2 years
o Management and training experience strongly preferred
o Previous experience with Wall Street English preferred
o Patient, responsible, culturally aware and passionate about teaching

How to Apply

Please send the following to Christine at

o Covering letter
o Resume
o Recent photo
o Degree & CELTA (scan)
o Passport photo page (scan or a clear photo)
o Availability to start work
o Include in the subject heading the reference no. WSMODE12C 

Gold Star TEFL Recruitment
With over 12 years experience in the ESL industry, Gold Star TEFL Recruitment is an honest, professional, British owned recruitment agent. We have helped thousands of teachers find meaningful jobs with excellent schools. 

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We are looking forward to hearing from you. 



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